Description:

This module introduces learners to the systems and procedures required for Front Office Operations. It emphasises the importance of high standards in personal qualities and the provision of customer service. Students will develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception procedures. They will also evaluate the suitability of different procedures for a range of hospitality outlets.

Who Should take this module?

This course is for you if:

• You are desirous of getting a job in a Front Office department of hotel, hospital, or any other organisation.
• You are already working in Front Office and want to improve your knowledge that will enable you to further your career
• You are an entrepreneur in this industry  and want develop insight in operations of Front Office.

 

Content/ Syllabus Overview

On completion of this module the students will be able to;

• Describe the range of front office operations and their functions
• Ensure customer care is implemented
• To understand the importance of communication with other sections within the hotel
• Operate a range of front office procedures correctly
• Explain the important role front office plays in selling the hotel and all its facilities
• Provide a high standard of personal qualities and customer care in front office operations
• Demonstrate reception procedures and explain how they contribute to customer satisfaction
• Explain the implications of key legislation for reception operations
• Evaluate the suitability of reception procedures for different types of hospitality outlets

Understand and implement various management procedures that will help revenue and profit maximization.