Description

This module is an essential guide to the exemplary service and hospitality that build customer loyalty and restaurant reputations. In today's competitive restaurant environment, culinary excellence is not enough. This module train the learners on how to set-up, operate and manage a financially successful restaurant business.

Who should take this module?

This course is for you if:

• You are desirous of getting a job in food & beverage service establishment such as Restaurants, Dining rooms, Lounges, Theme Dining places  etc.
• You are already working in an establishment related to Food and Beverage, and want to gain more knowledge about the basic operational aspects, in order to further your career.

• You are planning to set up your own restaurant or already operating one.

 

Content/Syllabus Overview

• Pre-opening activities for a restaurant business.
• Creating your business plan, options for financing, deciding on management model.
• Restaurant concept, layout and design, selecting equipments.
• Menu Planning & merchandising
• Installing systems procedures and controls
• Managing service quality.
• Kitchen Management basics
• Managing sales, revenue and profits
• Public Relations and Promotion for restaurant.
• Managing restaurant staff and labour