Description:

Every hospitality organization needs well-trained employees. Not only guests expect it, but employees also  choose employers based on the training and professional development they offer. This modules provides a thorough look at training by addressing how to assess and analyze the training needs of new and established operations; look upon training and development as an investment; use training tools and techniques; train with technology; measure and evaluate training; and use different training techniques when training employees, supervisors, and managers.

Who can take this course

• Hospitality professionals who are working in the area of human resource and training.
• Operational managers who wish to become trainers or else better leaders.

 

Content/ syllabus Overview

• Understanding training as an investment
• Assessing Training needs
• Instructional design; training tools and techniques, training using technology
• Measuring and evaluating training effectiveness
• Training the trainer
• Orientation and socialization
• Mentoring
• Supervisory and management development
• Executive Education