Description

Specialization in Front Office Management approaches to cover the unique management and operational challenges in the front offices of today's hotels and 
lodging facilities. This Specialization course continues its emphasis on applying theory and management strategies, as well as providing updated material on
technology's role in the modernized front office. This course also deals with the principles of effective front office management.

Who will benefit

• You are working in Front office, and wish to take your career to management level.
• You are already in management role handling Front Office, and want to gain better proficiency to make your operations more efficient and successful.
• You are pursuing general education, but are interested in making a career in this field of hospitality.

 

Syllabus Overview

• Introduction to hospitality

An essential module which examines the relevance and applications of general management theory and principles to hospitality organizations.

• Managing Front Office Operation
  

This module cover the front office's significance to hotel keeping; describing the roles and functions of the office staff as well as the forms, machines and
procedures used in different processes as well as their managment.

• Safety and Security management
  

Safety and security is a major conceern in hospitaliyt. The module considers crime prevention, safety and security issues critical to property and security
management, as well as those specific to the hospitality industry such as event, guest, and amenities security.

• Revenue Management
  

This module covers the challanges in today's hospitality industry to optimise profitability by employing various management techniques.