Description

Management of human resources at all levels can critically affect the efficiency and effectiveness of an organisation. Hospitality being labour intensive, human resource management become a major challenge. This specialization certificate program in Hospitality Human Resource Management provides sound foundation in both knowledge and skills required by managers in hospitality industry, as well as understanding of how to create a conducive workplace where people are happy, efficient and effective.

Who will benefit

• You are a human resource professional, either working in hospitality or switching over it, and wish to create better value in your organisation by good human resource practices.
• You wish to start a career in hospitality in the area of human resource management.
• You are a hospitality entrepreneur and wish to have an insight in the area of managing and human resource.

 

Syllabus Overview

• Managing Hospitality Human Resource
  

This module introduces the learners to a wide range of theoretical perspectives on how to manage the human resource, supported by extensive benchmarking against 'real-world' standards.

• Hospitality Organisational Behaviour
  

This module answers a number of questions that includes how to make the organisation a  pleasure to work for, motivate people, persuading people to work in a team, designing organisations and much more.

• Training & Development in Hospitality & Tourism
  

Employees choose employers based on professional development they offer, and the customers expects well trained staff. This module deals will all aspects of training and development in hospitality  that will help learners to become excellent trainers.

• Case Studies & Project
  

Practical case studies and projects helps you to conceptualise fundamentals and encourages you to put them in practice.